What Supporting Docs are Required for a Claim of Loss?

Filing a claim for loss requires customers to visit the Seel Resolution Center (resolve.seel.com) to initiate the request.

Lost packages are any shipment marked by the carrier as "lost", or domestic shipments that haven't shown a "delivery" scan 30 days after shipment (or international shipment that hasn't shown "delivery" scan 60 days after shipment).

To file and qualify for a claim of loss, the following supporting documents are required:

• A screenshot of your Order Page that includes the Tracking Number
• A screenshot of the latest tracking update of this Tracking Number, indicating either that the package is marked as 'lost' or that it isn't marked "delivered" 30 days after shipment (60 days for international shipment)