What types of photos are required for a damaged issue?

If your item arrived damaged during transit, you can report the issue through the Seel Resolution Center. Use this article to determine if your damage qualifies and what documentation you'll need to submit.

Reporting Deadline Damage issues must be reported within 7 days of your tracking status being updated to "delivered." Reports submitted after this window will not be eligible for compensation.

What Qualifies as Damage Seel covers items that are damaged to the point of being unusable — for example, items that are fractured, shattered, crushed, or bent. The payout amount depends on how severely the damage affects the usability of the item, up to 100% of the purchased value.

The following are not covered:

• Cosmetic damage to packaging only, where the item inside is unaffected
• Pre-shipment defects that were present before shipping (e.g., loose threads, surface scratches)

Required Documentation To submit a damage report, please provide the following:

• Clear photo(s) of the damaged carrier packaging
• Clear photo(s) of the damaged item(s)
• Photo of the shipping label on the package (optional but recommended)

The more detailed your photos, the faster we can evaluate and resolve your case.

Photo Examples

Here's an example of a damaged carrier package:

Here's an example of a damaged product inside the package:

Questions? If you need help with your damage report, reach out to our support team.