How to report a package issue

After successful policy creation, shoppers will receive an email with their Worry-Free Purchase coverage details, as well as instructions on how to report an issue. They can report the issue via the Seel Resolution Center. They will see what coverage they are offered as well.   

How to use the Resolution Center

1. Log in with your email address and order number/Cover ID:

2. You will be brought to the main page of the resolution center. You will then select "Return/Refund" then select the action you would like to take.  

Please note who the action is provided by. If it says "merchant", Seel is unable to handle it. 

2. Choose which items from your order:

3. Select what happened with your order

4. Depending on your scenario, you may need to provide documentation details of your issue

5. Select how would you like to get your payout:

5. Review and finish:

Seel will assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.

If the reported issue does qualify, a refund will be automatically sent to the shopper. If the reported issue doesn’t qualify, an email will be sent to the shopper to notify them of the denial and the reason.

Throughout the user journey, shoppers can always track down the progress of their claims at the Resolution Center. You can use this article to understand more about the different statuses.