After successful policy creation, shoppers will receive an email with their Worry-Free Purchase coverage details, as well as instructions on how to report an issue. They can report the issue via the Seel Resolution Center. They will see what coverage they are offered as well.
How to use the Resolution Center
1. Log in with your email address and order number/Cover ID:
2. You will be brought to the main page of the resolution center. This will give you your eligibility window, what coverage is given, as well as your order details. You will then select "I'm ready to submit" to start reporting the issue.
2. Choose which issue happened to your order:
3. Choose which package had the issue:
4. Select how would you like to get your payout:
5. Review and finish:
Seel will assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
If the reported issue does qualify, a refund will be automatically sent to the shopper. If the reported issue doesn’t qualify, an email will be sent to the shopper to notify them of the denial and the reason.
Throughout the user journey, shoppers can always track down the progress of their claims at the Resolution Center:
Comments
16 comments
I hav ordered a dress on the 11 Feb and I still.gavent receive it..
They didn't even send me a tracking number i thinkthis is a scan
I will take thinks furthering very upset
Need to get a refund
jen est toujours pas reçu mon divan seal merci
Desde abril hice un pedido con el código DIVMHU27502 Y AUN NO HE RECIBIDO NADA. Espero tomen cartas en el asunto. Necesito el reembolso. Ni tan siquiera me enviaron para rastrear el paquete. Un servicio muy deficiente. De lo contrario tendré que tomar cartas sobre este asunto. Gracias
I’m very disappointed with your service. My order has been delayed for too long, and this is very upsetting.
If I don’t receive a solution soon, I will be forced to file a legal complaint against your company.
Thank you for taking this seriously.
Hice un pedido el 2 de mayo y aun no me ha llegado. Dice q mi pedido fue cerrado y las obsiones q dan para hacer el reclamo son pura perdida de tiempo xq no me dejaron hacer el reclamo.
He buscado x todos los medios de hacer el reclamo y ninguna de las obsiones estan disponibles xq no me abren. Necesito una respuesta de q paso xon mi pedido y xq me sale cerrados aun no lo he recibido
Your seel protection is b.s. when i try to upload evidence, it won't let me. Send me an email address to send me proof
Plz ??. You have just emailed me so why ask for my email ? You need sort this with Klarna who is dealing with my payments .
Please, I haven't received my parcel yet. Please tell me when my parcel will arrive because I see an email from yesterday saying that you have packaged is out for delivery but I haven't received
Esto es una completa estafa quién me quiere escribir a Luis Javier 1323 voy a hacer un documental sobre esta compañía hace todo esto y vamos a ponerlo en evidencia que son una manada destapadores
Tengo más de un mes esperando mi pedido primero decía que estaba listo para la entrega y ahora sale en otro lugar cuando trato de hacer mi reclamo dice que no se puede siempre que entro a ver el seguimiento sale que está en mismo lugar hace como 20 días es una decisión
A package was delivered but the package did not have my purchased item in it. I have tried to get some satisfaction from SEEL with no help. I have disputed my charge with AMEX so that I will not be charged for no product.
WHERE DO I LOCATE MY SEEL PROTECTION NUMBER?
I see an email yesterday that my package was delivered yesterday 11/12/2023 but i haven't receive any package.
COFMBJ87155 ich habe die parket nicht erhalten und auch nicht in die vorgegebenen Adresse zugestellt nur Kopf Schmerzen cheisse
My parcal have been completed 25 days.oder what's the problem.and am receiving the shortage of warehouse products that's why is delaying… no need this ordered.i need money return
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