Worry-Free Purchase FAQs for a your website

Where should I put these FAQs?

Seel advises that Merchants include the details below about Worry-Free Purchase on your website. This can be added within an existing Help Center or Shipping landing page on your website. Alternatively, you can include the FAQs below under a Returns landing page on your site.
If you have any questions or concerns, you can always reach out to the Seel Merchant Care team at [e-mail]. Below, please find Seel’s standard website FAQs for Worry-Free Purchase:

Shipping Caveat

If you purchased Worry-Free Purchase with your order, you can easily report an issue to Seel via the Seel Resolution Center.

What should I do if my order arrived damaged?

If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

What should I do if my order was stolen after delivery?

If you purchased Worry-Free Purchase with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

What should I do if my order was lost during delivery?

If you purchased Worry-Free Purchase with your order, you can report a loss 30 days after placing your order of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

How long do I have to report a shipping issue?

If you purchased Worry-Free Purchase with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after your order has shipped.

When will I receive my Worry-Free Purchase payout?

If your shipping issue has been accepted, then it will be dependent on your method of payout:

Direct Deposit: 1-3 business days following return acceptance
PayPal Transfer: 1 hour following return acceptance
Venmo Transfer: 1 hour following return acceptance

Can I change my order after it is placed?

If you purchased Worry-Free Purchase with your order, then Seel will send you a confirmation of your Worry-Free Purchase purchase via email. Worry-Free Purchase is not refundable unless the entire order is canceled.