Return Shipping Coverage FAQ

What is Return Shipping Coverage?

Return Shipping Coverage is a solution that allows you to offer free returns to your customers without bearing the cost. Your customers pay a small protection fee at checkout, and Seel covers the return shipping costs when they need to return items. You will then handle your return as you normally do. (i.e. restocking, refunds, store credit)

How does this benefit my business?

• Offer free returns without impacting your bottom line
• Increase customer confidence and conversion rates at checkout
• Reduce cart abandonment rates
• Improve customer satisfaction with a better return experience
• Eliminate the need to manage return shipping costs
• Gain competitive advantage over retailers not offering free returns

How does the integration process work?

1. You enable Return Shipping Coverage for your store
2. Seel reviews your eligibility
3. Once approved, Seel determines protection pricing based on your store's profile
4. A "Free Return" opt-in widget is added to your checkout
5. Your customers can choose to add protection during checkout

What geographical areas are covered?

• Currently available for domestic shipping within the United States only
• International expansion is planned for the future
• Coverage will depend on international label generation service availability

How does the return process work for my customers?

1. Customer initiates a return/exchange request in the Customer Portal
2. System automatically verifies their free return protection coverage
3. A free return shipping label is provided
4. Items are shipped back to your store at no additional cost

Can I offer other types of protection alongside Return Shipping Coverage?

Yes! Multiple coverage types can be enabled simultaneously.

What happens to my existing return process?

The Return Shipping Coverage integrates with your existing return process. The main difference is that customers with protection will receive free return shipping labels, while your regular return policy applies to customers without protection.