Return Shipping Insurance FAQs for a Merchant's website

Where should I put these FAQs?

Seel advises that Merchants include the details below about Return Shipping insurance on your website. This can be added within an existing Help Center or Shipping landing page on your website. Alternatively, you can include the FAQs below under a Returns landing page on your site.

If you have any questions or concerns, you can always reach out to the Seel Merchant Care team at [e-mail]. 

What is Return Shipping Insurance?

Return Shipping Insurance is a unique service that eliminates unexpected return shipping costs. Instead of paying full shipping fees when returning items, customers pay a small, upfront insurance fee at checkout that covers future return shipping.

Can I Return Multiple Items?

Yes! Return Shipping Insurance covers multiple items in the same order. Each eligible item can be returned using the free shipping label.

Can I Get a Refund on the Insurance Fee?

If you purchased Return Shipping insurance with your order, then Seel will send you a confirmation of your Return Shipping insurance purchase via email. Return Shipping insurance is not refundable unless the entire order is canceled.

What If My Item Isn't Eligible for Return Shipping Insurance?

If your item doesn't qualify (such as large, fragile, or overweight items), you'll need to pay standard return shipping rates.

How Do I Track My Return?

After submitting a return request in the Seel Resolution Center, you can:

• Receive an instant return shipping label
• Track the status of your return in real-time
• Get updates on your return progress

Is Return Shipping Insurance Available Outside the US?

Currently, Return Shipping Insurance is only available for domestic shipping within the United States. International expansion is planned for the future.