Managing your customer Returns

Overview

This guide explains how to configure return options for your customers. While you can manage returns independently, Seel also offers Worry-free Purchase protection that handles all return requests on your behalf. Learn more about Seel's Worry-free Purchase protection.

Return Methods

You can enable three types of return methods for your customers:

1. Refund to Original Payment Method
   Customers receive refunds directly to their original payment account.
2. Refund to Store Credit
   Customers receive store credit in the form of a gift card equal to the value of returned products. This option encourages future purchases.
3. Exchange
   Customers can exchange their returned items in two ways:
   • Variant Exchange: Limited to exchanging for the same product or different variants of the original product
   • Any Product Exchange: Allows exchanges for any product in your store

Example

Price Difference Settings

When offering exchanges, you can control how price differences are handled:

Higher-Priced Items

• Enable to allow exchanges for higher-priced items
• Disable to restrict exchanges to items of equal or lower value

Lower-Priced Items (Leftover Policy)

Choose how to handle remaining balance when customers exchange for lower-priced items:

• Refund to original payment method
• Issue store credit

Customer Experience

All enabled return methods appear in your Customer Portal when customers initiate a return request. This gives them flexibility while maintaining your control over the return process.

Need More Support?

If you prefer not to manage returns internally, consider upgrading to Seel's Worry-free Purchase protection. Our team will handle all return requests on your behalf, saving you time and resources.