How to Install and Use the Seel Zendesk App

Overview

The Seel Zendesk App streamlines your customer support workflow by integrating Seel protection contracts and return management directly into your Zendesk tickets. This powerful integration enables your support team to quickly access customer protection details and returns without switching between platforms, resulting in faster resolution times and improved customer satisfaction.

Key Benefits

• Instant Access: View all Seel protection contracts and returns directly within Zendesk tickets
• Faster Support: Eliminate the need to switch between systems when helping customers
• Complete Context: See full protection and return details associated with each customer email
• Seamless Workflow: Access the Merchant Dashboard with one click for detailed management

Installation Guide

Step 1: Get Your Seel Token

1. Log into your Merchant Dashboard (MD)
2. Navigate to Integrations
3. Locate and select Zendesk
4. Click "Get token" and copy the generated token
5. Keep this token handy for the installation process

Step 2: Access Zendesk Admin Center

1. Go to your Zendesk Admin Center
2. Navigate to Apps > Zendesk Support Apps
3. Click “Marketplace” in your Zendesk admin center

4. Search “seel” and select the app

5. Click “Install” and install the app to your Zendesk account

Step 3: Install the Private App

1. Get the App File: Contact the Seel Support Team to obtain the seel_zendesk_app.zip file

2. Upload the App: In your Zendesk Admin Center, click "Upload Private App"

   

3. Select File: Choose and upload the seel_zendesk_app.zip file
4. Configure Settings: After successful upload, you'll be redirected to the App setup page

5. Add Token: Input the token you copied from your Merchant Dashboard

   

6. Complete Installation: Click "Install" to finalize the setup

Using the App

Viewing Protection Contracts and Returns

Once the app is installed and enabled, accessing customer information is straightforward:

1. Open Any Ticket: Navigate to the ticket details page in Zendesk
2. Find the Apps Section: Look for the apps panel within the ticket interface
3. Access Seel Data: The Seel Support App will automatically display:
   • All protection contracts associated with the ticket requester's email
   • All returns linked to that customer

Viewing Detailed Information

• Contract/Return Details: Click on any contract or return item to view comprehensive details
• Merchant Dashboard Access: Use the redirect icon to open the full Merchant Dashboard for advanced management and additional context

Troubleshooting

App Not Displaying Data

• Verify that the token was entered correctly during installation
• Ensure the customer email in the ticket matches the email used for Seel purchases
• Check that the app is properly enabled in your Zendesk settings

Installation Issues

• Confirm you're using the correct zip file provided by Seel Support
• Verify you have admin permissions in Zendesk to install private apps
• Contact Seel Support if you encounter upload errors

Support

For assistance with the Seel Zendesk App:

• Installation Help: Contact Seel Support Team to request the app file and installation guidance
• Technical Issues: Reach out through your usual Seel support channels
• Feature Requests: Submit feedback through the Merchant Dashboard