How to File a Incident Report with the Police

When your package is marked as delivered but not received, Seel may require a valid police incident report to investigate the issue. While this may seem daunting, filing an incident report with the police is a simple process that can usually be completed within 10-15 minutes.

Here’s a simple guide:

Depending on your local conditions, police reports can be made over the phone, in-person, or online. 

• Start by researching your local police station, which can be simply done on Google.
• Call the station and let them know you need to file a report on a stolen package for the claim process with the insurer.
• Ask what’s the process of getting this done, and if this can be done online, over phone or must be in-person.
• Be prepared to provide the following information as you file the report 
• Name of Retailer
• Date of Order
• Date of Delivery
• Name of Carrier
• Where the Package was Left
• Package Value

Finally, while resolving issues around stolen packages with Seel, it is important to include the reference or case number in the report and share it with Seel specialists. This will ensure that the investigation is properly documented and expedited.