What documentation is required for a claim of theft?

Filing a claim for theft requires customers to visit the Seel Resolution Center to initiate the request. If you are not sure if your item is lost or stolen, you can see the differences here. 

Seel considers any shipment that is shown as “delivered” but not received as theft. Although this may not be due to a criminal nature, we still consider these orders as stolen. We encourage you to look around your neighborhood or mail hub first.  

To file and qualify for a claim of theft, you need to go to your local police station to file a Police Report for your case. 

Below is an example of a police report submission confirmation email. The process of filing a police report and its format may vary depending on your specific locality. See "How to file a police report?" for more information.

         

Besides a police report, we also encourage you to provide the following supporting documents as proof of theft, which will significantly expedite the process of resolution:

• Security footage 
• Carrier letter
• Written documentation from an authority/leasing office detailing the incident

While resolving issues around stolen packages with Seel, please make sure that you've obtained valid supporting documents to ensure a proper and quick resolution.

Please reach out to [e-mail] if you have any questions about your stolen claim.