What Supporting Docs are Required for a Claim of Theft?

Filing a claim for theft requires customers to visit the Seel Resolution Center (resolve.seel.com) to initiate the request.

Any shipment that has shown a "delivery" scan, but was not received by the customer falls into a potential case of theft. Oftentimes this could be due to some mishaps that were not criminal in nature. We encourage you to look around in your neighborhood or mail hub first.  

To file and qualify for a claim of theft, you need to go to your local police station to file a Police Report for your case. 

Below is an example of how it might look like. The process of filing a police report and its format may vary depending on your specific locality. See "How to file a police report?" for more information.

         

Besides a police report, we also encourage you to provide the following supporting documents as proof of theft, which will significantly expedite the process of resolution:

• Security footage 
• Carrier letter
• Written documentation from an authority/leasing office detailing the incident

While resolving issues around stolen package with Seel, please make sure that you've obtained valid supporting documents to ensure a proper and quick resolution.