What documentation is required for a lost claim?

Filing a claim for loss requires customers to visit the Seel Resolution Center to initiate the request. The following scenarios are considered a loss claim: 

• The tracking number for your order has marked your package “lost” by the carrier. 
• Your domestic package has not been confirmed as 'delivered' or updated 30 days after the initial shipment (60 days for international packages).

To file and qualify for a claim of loss, the following supporting documents are required:

• A screenshot of your Order Page that includes the Tracking Number
• A screenshot of the latest tracking update showing the package as 'lost' or not marked as 'delivered' 30 days after shipment (60 days for international shipments).