Managing return options in Seel

Return Management Options with Seel

Seel offers Return Assurance to fit your business needs. Choose from three management options: Merchant Managed, Seel Managed, or Mixed Management. Each option provides different levels of control and automation to optimize your return process. You can view more about our Return Assurance here. 

Merchant Managed Returns

Your customer will work directly with you. Take full control of your return process while leveraging Seel's technology:

• Complete oversight of all return requests
• In-house return processing at your warehouse
• Full control over return resolutions and refund decisions
• Access to Seel's Resolution Center for streamlined customer submissions

Customers will submit returns through Seel’s resolution center and you will have the chance to review the return. Your policies will only be managed by the settings in the return policies. 

Seel Managed Returns

Let Seel’s team handle your entire return process with AI-powered automation:

• End-to-end return management by Seel
• AI-driven eligibility verification and pricing
• Customer-paid return processing fee
• Perfect solution for offering returns on final sale items

Customers will submit returns through Seel’s resolution center and Seel will take care of your customer’s return. Your policies will only be managed by Seel’s return policies.

Mixed Management

Combine both approaches for maximum flexibility:

• You manage standard returns for non-final sale items
• Seel handles returns for final sale items
• Full control over final sale item designation
• Comprehensive customer coverage while maintaining operational flexibility

Choose the management style that best suits your business needs while ensuring a smooth return experience for your customers. All options utilize Seel's advanced technology platform to streamline the return process and improve customer satisfaction.