Setting Up Your Return Policy

This guide will help you configure your store's return policy settings. Follow these steps to create a comprehensive return policy that suits your business needs.

Access Your Return Settings 

1. Log in to your Seel merchant dashboard
2. Navigate to the "Return Settings" section
3. You will see the following settings 

1. Setting Return Windows

Set how long customers have to request returns:

• Choose the number of days customers have after delivery to initiate a return
• Default is 7 days, but you can adjust this based on your business needs
• Pro tip: Consider your product type when setting this window. Fashion items might need longer trial periods than home goods

2. Product Return Eligibility

You can specify which products are not eligible for returns:

Specify which products can be returned:

• Exclude entire collections (e.g., "Final Sale" or "Clearance")
• Exclude products with specific tags
• Everything else in your store will be eligible for returns

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3. Return Reasons

Customize why customers can return items:

• Common reasons are pre-loaded (fit issues, damage, wrong item, etc.)
• Add or remove reasons to match your business
• Keep it simple but comprehensive enough to understand why items are being returned

Below is a list of examples you could use for your return reasons. 

Note: You must have at least 1 reason and can have up to 10 reasons.

4. Setting Resolution Methods

Choose which solutions you offer for returns:

Refund Options

• Refund to original payment method
• Store credit (coming soon!)

Exchange Options

• Exchanges for different sizes or colors (must be same product, same price)
• Exchange for anything (coming soon!) 

For more information regarding your returns, you can view this article. 

5. Return Shipping

Manage return shipping easily:

• All returns use Seel-provided shipping labels
• Customers can purchase return labels through our Return Center

6. Return Request Timeline

Set how long customers have to ship items back:

• Default is 7 days from when they start the return
• Returns automatically cancel if not shipped within your set timeline
• Choose between 1-28 days

7. Return Address

Tell us where to send returns:

• We'll use your Shopify location by default
• You can update this anytime
• Make sure it's a location that can receive and process returns

Best Practices

• Make your policy clear but fair
• Consider your product type when setting windows
• Keep your return address up to date
• Check excluded products regularly

Need help? Our support team is here to help you set up your perfect return policy.