What does Seel not cover?

At Seel, we strive to provide comprehensive coverage for your purchases. However, there are certain situations that fall outside the scope of our protection. It's important to understand these exclusions to ensure you know when to contact us and when to reach out to the merchant directly.

What is not covered under Worry-Free Purchase

Seel's coverage does not extend to the following issues:

• Orders Never Sent or Shipped
• Address Issues Resulting in mis-delivery 
  • This can include entering the wrong address, or missing specific address information. 
• Intentional acts, frauds, criminal or evil acts of the delivery staff or service users that lead to package delay or loss
• Packages stuck in customs
• Shopper/recipient refusal to sign for the reception of goods, or failure to sign for the reception timely when goods are already delivered
• Fake logistics information used for claims
• Delay or loss caused by wars, hostilities, military actions, armed conflicts, strikes, riots, civil commotion, terrorism
• Delay or loss caused by natural disasters, such as earthquakes, floods, tsunamis, mudslides, typhoons, and snowstorms

What to Do If You Encounter These Issues

For any of the above situations, please contact the merchant you purchased from directly. 

Seel's coverage is designed to protect you from shipping-related issues that occur after your order has been correctly fulfilled by the merchant. For pre-shipment problems or issues with the order itself, please reach out to the merchant first.

If you're unsure whether your issue is covered by Seel or not, don't hesitate to contact our customer support team.