My order arrived damaged. What should I do?

For orders that contain items that are damaged, here’s what you can do. 

Damaged items

If you purchased Seel Worry-Free Delivery for your order it is protected from in-transit damage. This means if it arrived bent, shattered, broken, or crushed during transit, and it is covered. 

To resolve your issue, please take photos and/or videos of the damaged item(s) and the packaging it arrived in, and file a claim within 7 days from the delivery date. You can learn more about filing a damaged issue here. 

If your tracking status marked as “Damaged”

Occasionally, a tracking update might state that your item is “damaged and undeliverable,” in which case the shipping carrier will return the package to the brand or retailer. 

If you purchased Seel Worry-Free Delivery for your order, please visit our resolution center. 

If your order is not protected by Seel Worry-Free Delivery, contact the brand or retailer directly.

Manufacturing defects

If your order shows any manufacturing defects or nicks or marks that you suspect may have occurred before it was transported by the carrier, please contact the brand or retailer. Because these issues occurred prior to shipment, Seel’s Worry-Free Delivery doesn’t apply. Our coverage takes care of incidents while in transit, and immediately after except for damage done by pets or wild animals. 

You can submit an issue in our resolution center.