When can I file a claim?

Understanding when you're eligible to file a claim is crucial for making the most of your coverage. Each type of coverage has a specific eligibility window during which you can file a claim. This article outlines these windows for different claim types.

Remember, staying informed about your eligibility windows helps you make timely claims and get the most out of your coverage. You can always check your Resolution Center for the most up-to-date and personalized information regarding your coverage. You can also find the exact return window listed in your contract detail. This is usually emailed to you. 

Seel is a third-party package protection service. Since we are not the merchant nor the carrier, we are unable to provide insight on the following: 

• Updating your address 
• Estimated delivery date 
• Cancelling order 

If you have questions on what is not covered by Seel, read more here. 

Please note: Order fulfillment refers to the date when the order is shipped by the merchant.

Return Claims

• Eligibility Window: From the date your package is delivered until the end of the return window specified in your coverage.
• You can find the exact return window listed in your contract detail. This is usually emailed to you. You can also see this in our resolution center.

Delay Claims

Domestic Packages:

• Eligibility: You can file a claim if your package is not delivered within 10 days following order fulfillment.

International Packages:

• Eligibility: You can file a claim if your package is not delivered within 30 days following order fulfillment.

Loss Claims

Domestic Packages:

• Eligibility: You can file a claim if your package is not delivered within 30 days following order fulfillment.

International Packages:

• Eligibility: You can file a claim if your package is not delivered within 60 days following order fulfillment.

Compensation: For verified loss cases, the compensation is the value paid for the reported item(s).

Theft Claims

• Eligibility: You can file a theft claim if your package is marked as "delivered" but you haven't received it.
• Requirements: Supporting documents, such as a police report, will be required.
• Eligibility Window: From the date of delivery until the end of the theft report window specified in your contract.

Damage Claims

• Eligibility Window: From the date of delivery until the end of the damage report window specified in your contract.

If you're unsure about your eligibility or have any questions, don't hesitate to contact our customer support team for assistance.